Apple TV: a bug affects the sound of certain content when rented or purchased

The anger of users is being felt on Twitter. At the same time, they no longer have sound when watching movies and series from Apple TV.

Recently, the Engadget media discovered that a large number of Apple TV users reported a bug via Twitter. This affects the sound of certain films and series whether they are purchased or rented on the platform. If this happens to you, know that it is not because you pressed the "mute" button on the remote control.

A sound problem on Apple TV

Lately, a lot of customers who bought or rented a movie or series on Apple TV are unable to hear the sound of the content while it is playing. The image launches, but not the sound.

The problem affects everyone, including app users on their TV, tvOS, iPhone / iPad, console app, and more.

Customers who detected the bug contacted customer service at the Cupertino company. The Apple teams did not understand the origin of the problem and the only solution offered would be to request a refund.

The American company must take things seriously to resolve the problem as soon as possible. Otherwise, the frustration of many users will increase.

Can we refund a purchase on Apple TV?

As with purchases made on the App Store, be aware that content purchased or rented on Apple TV is eligible for reimbursement in the event of a problem. For this, the request must be made on the dedicated site. Here are the steps to follow:

Connect to the reportaproblem.apple.com site;

  • Choose "I would like ...";
  • Select "Request a refund";
  • Choose the reason for reimbursement;
  • Press "Next";
  • Choose the content (s) concerned;
  • Click on “Submit”;

On the same page, it is possible to follow the progress of the reimbursement.

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